db98 Privacy Policy
Your personal information is of the highest importance to db98. This policy clearly explains how your information is collected, stored, and kept secure.
Introduction About This Privacy Policy
db98 ("we", "us", or "the platform") places your privacy at the highest priority in our online gaming and sports betting service in Bangladesh. This privacy policy provides a detailed description of how personal information belonging to users of our website db98.cam is collected, processed, stored, and kept secure.
By using db98's services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services. db98 reserves the right to change this privacy policy at any time, and updates will be published on the website.
This policy applies only to individuals aged 21 or older. Information from minors is not collected, and they are not permitted to use the services.
Data Collection — What We Know
1 What Types of Information We Collect
1.1 Information You Provide Directly
When you create an account on db98, log in, or contact us, you voluntarily provide the following information:
- Full name and date of birth
- Valid email address
- Mobile number (linked to bKash, Nagad, or Upay account)
- Bank account details (for deposits and withdrawals)
- National ID card or passport details (for identity verification)
- Residential address
1.2 Automatically Collected Information
When you use our platform, the following technical information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Pages visited, time, and session information
- Information collected through cookies and similar tracking technologies
- Gaming activity logs (bet amounts, game history)
1.3 Transaction-Related Information
For every financial transaction — deposit or withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer — is recorded securely. This includes the transaction date, amount, and method.
Purpose of Data Use
2 How We Use Your Information
db98 uses your personal information only for the following legitimate purposes:
2.1 Service Delivery and Management
- Creating, verifying, and managing accounts
- Providing gaming and betting services without interruption
- Processing deposit and withdrawal transactions
- Managing bonuses, rewards, and promotional offers
- Ensuring benefits under the VIP program (Bronze through Diamond)
2.2 Security and Legal Compliance
- Detecting and preventing fraudulent activity
- Complying with anti-money laundering (AML) regulations
- Ensuring age verification (users aged 21+ only)
- Maintaining the security and integrity of the platform
2.3 Customer Support
Communicating with you in Bengali via 24/7 live chat or email and resolving issues. Our support team uses your information only to resolve relevant problems.
2.4 Service Improvement
Anonymised statistical data may be used to improve user experience, add new features, and analyse platform performance.
Data Sharing Policy
3 Who We Share Information With
db98 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Provider Partners
Information necessary for service delivery may be shared with payment processors (bKash, Nagad, Rocket, Upay, bank), game providers (including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others), and technology service providers. These partners are required to follow the same level of privacy protection.
3.2 Legal Obligations
db98 may be required to provide relevant information in response to lawful orders from competent authorities, court directions, or legal requirements. In such circumstances, we will attempt to notify you to the extent permitted by law.
3.3 Business Transfers
In the event of any merger, acquisition, or asset transfer involving db98, your information may be transferred to the new entity. You will be notified in advance in such circumstances.
Data Security Measures
4 How We Keep Your Information Secure
db98 uses industry-standard security technologies as a safe and reliable platform:
- SSL Encryption: All data transfers on the website are protected by 256-bit SSL encryption.
- Encrypted Storage: Sensitive information is stored in encrypted form on secure servers.
- Access Controls: Only authorised personnel can access the relevant information.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
- Firewall Protection: Advanced firewall systems are active to prevent unauthorised access.
- Two-Factor Authentication: Two-step verification is available for account security.
While we are committed to ensuring the highest level of protection, data transmission over the internet is not completely risk-free. We provide the best possible protection, but a guarantee of complete security cannot be given.
Cookie Policy
5 Use of Cookies and Similar Technologies
db98 uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Essential for the core functionality of the website — login sessions, security.
- Functional Cookies: Used to remember your preferences (language, settings).
- Analytics Cookies: Collect anonymised data to monitor and improve website usage.
- Performance Cookies: Help identify page loading times and technical issues.
5.2 Cookie Controls
You can control or reject cookies by going to your browser settings. Please note that disabling certain cookies may limit website functionality and some services may not work properly.
Data Retention Period
6 How Long We Keep Information
db98 stores your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Duration for which the account remains active
- Legal and regulatory compliance requirements
- Obligations to keep records of financial transactions
- Time limits for dispute resolution and legal claims
Even after account closure, certain information may be retained for a defined period in accordance with applicable laws and regulations. Once that period ends, the information is securely deleted or anonymised.
Your Rights
7 Your Privacy Rights
As a user of db98, you have the following rights:
7.1 Right to Access Information
You may request at any time to find out what information we hold about you and the purposes for which it is being used.
7.2 Right to Correct Information
If there is any error in your information or you need to update it, you can contact our customer support team to have it corrected.
7.3 Right to Delete Information
In certain circumstances you may request the deletion of your personal information. However, deletion of some information may not be possible due to legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of direct marketing.
7.5 Right to Data Portability
Where applicable, you may request to receive your information in a structured, machine-readable format.
To exercise any of the rights above, please contact us through the contact section below. We will endeavour to respond to your request within 30 working days.
Minor Protection
8 Privacy Protection for Minors
db98's services are for individuals aged 21 or older only. We do not intentionally collect any personal information from those under 21.
We follow an age verification process at registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If parents or guardians believe their minor child has created an account on db98, please contact [email protected] immediately.
Policy Changes
9 How This Policy Is Changed
db98 reserves the right to review and update this privacy policy in response to business changes, technology updates, or legal requirements.
For significant changes, we will provide a clear notice on the website and registered users will be informed by email. Continued use of the platform after changes have been made will be considered as your consent to the updated policy.
The date on which policy changes take effect will always be shown at the top of the page as "Last Updated".
Contact Us
10 Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our dedicated privacy team will review your matter with care.
Email: [email protected]
Live Chat: 24/7 support available in Bengali
Response Time: Typically within 30 working days
This policy is written in Bengali and applies to the Bangladesh market. The original Bengali text will be considered authoritative for purposes of legal interpretation.